{"id":219,"date":"2024-07-30T11:53:12","date_gmt":"2024-07-30T11:53:12","guid":{"rendered":"https:\/\/dummy.xtemos.com\/woodmart2\/plants-gutenberg\/?page_id=219"},"modified":"2026-08-19T06:11:26","modified_gmt":"2026-08-19T06:11:26","slug":"entrega-devolucion","status":"publish","type":"page","link":"https:\/\/moroccanstrawbags.com\/es\/entrega-devolucion\/","title":{"rendered":"Pol&iacute;tica de env&iacute;o y devoluciones"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">A qui&eacute;n se aplica esta pol&iacute;tica<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Moroccan Straw Bags es un fabricante y exportador mayorista que trabaja exclusivamente con empresas. Todos los pedidos los realizan compradores profesionales &mdash; minoristas, marcas, grupos hoteleros y distribuidores &mdash; con una cantidad m&iacute;nima de pedido. Estas condiciones se aplican a operaciones mayoristas y no son condiciones de venta al consumidor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Antes de pedir: primero las muestras<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No pedimos a ning&uacute;n comprador que se comprometa con una producci&oacute;n a partir de una fotograf&iacute;a. Nuestro proceso comienza deliberadamente por la muestra:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Usted pide muestras de los modelos que le interesan. Su coste se descuenta de su primer pedido mayorista.<\/li>\n\n\n<li>Recibe el producto f&iacute;sico, valora el tejido, el acabado y las medidas, y nos indica qu&eacute; desea cambiar.<\/li>\n\n\n<li>Solo entonces cotizamos y programamos la producci&oacute;n.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Antes del env&iacute;o: usted ve el lote<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En cada pedido fotografiamos el lote terminado y le enviamos las im&aacute;genes para su aprobaci&oacute;n antes de que la mercanc&iacute;a salga de Marruecos. Si algo no est&aacute; bien, lo corregimos mientras las piezas siguen en nuestro taller.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Devoluciones<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>No aceptamos devoluciones en pedidos mayoristas.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No se trata de falta de compromiso con nuestro trabajo, sino de una consecuencia pr&aacute;ctica del comercio internacional. Devolver mercanc&iacute;a a Marruecos exige despacho de reimportaci&oacute;n, aranceles, documentaci&oacute;n de origen y flete; en un env&iacute;o mayorista esos costes superan con frecuencia el valor de la propia mercanc&iacute;a. Por eso invertimos ese esfuerzo al principio: muestras antes del compromiso y fotograf&iacute;as antes del env&iacute;o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Da&ntilde;o o p&eacute;rdida durante el transporte<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Todos los env&iacute;os est&aacute;n asegurados desde la recogida hasta la entrega. Si la mercanc&iacute;a sufre da&ntilde;os o se pierde en tr&aacute;nsito, gestionamos la reclamaci&oacute;n y tratamos directamente con la aseguradora &mdash; resoluci&oacute;n normalmente en 5&ndash;7 d&iacute;as h&aacute;biles, con reposici&oacute;n o reembolso completo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mercanc&iacute;a que no corresponde a la especificaci&oacute;n aprobada<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si la mercanc&iacute;a llega da&ntilde;ada o no corresponde a la especificaci&oacute;n aprobada, lo resolvemos &mdash; sin pedirle que la devuelva.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Comunique la incidencia en un plazo de <strong>14 d&iacute;as desde la entrega<\/strong>, con fotograf&iacute;as de los art&iacute;culos y del embalaje exterior.<\/li>\n\n\n<li>Evaluamos la reclamaci&oacute;n frente a su muestra aprobada y las fotograf&iacute;as previas al env&iacute;o.<\/li>\n\n\n<li>Si procede, emitimos una <strong>reposici&oacute;n en su siguiente env&iacute;o o un abono en cuenta<\/strong>. Los art&iacute;culos afectados se quedan con usted.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Conserve el embalaje exterior hasta haber inspeccionado el env&iacute;o: las reclamaciones al transportista dependen de ello.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cancelaci&oacute;n de pedidos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Un pedido puede cancelarse en los <strong>7 d&iacute;as siguientes a su validaci&oacute;n<\/strong>, siempre que a&uacute;n no hayamos comprado las materias primas ni iniciado la producci&oacute;n. El reembolso se emite descontando los gastos de transferencia bancaria. Una vez comprometidas las materias o iniciado el tejido, el dep&oacute;sito cubre el trabajo ya realizado y no es reembolsable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">M&eacute;todos de env&iacute;o<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>DHL Express<\/strong> &mdash; normalmente de 3 a 5 d&iacute;as laborables. Ideal para muestras y reposiciones urgentes. Se factura por peso volum&eacute;trico.<\/li>\n\n\n<li><strong>Transporte mar&iacute;timo (grupaje o contenedor completo)<\/strong> &mdash; varias semanas, con un coste unitario mucho menor. Recomendado a partir de unas 500 unidades y para toda la iluminaci&oacute;n.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Plazos de producci&oacute;n<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Art&iacute;culos en stock<\/strong> &mdash; unas dos semanas hasta el env&iacute;o.<\/li>\n\n\n<li><strong>Medidas, acabados o marca propia<\/strong> &mdash; de cuatro a ocho semanas seg&uacute;n cantidad y temporada.<\/li>\n\n\n<li><strong>Proyectos grandes o por fases<\/strong> &mdash; planificados seg&uacute;n su calendario tras el dep&oacute;sito.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Aranceles, impuestos y documentaci&oacute;n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los aranceles e impuestos en destino corren a cargo del comprador salvo acuerdo escrito en contrario. Cada env&iacute;o incluye la documentaci&oacute;n de exportaci&oacute;n completa, con certificaci&oacute;n de origen marroqu&iacute; &mdash; la mercanc&iacute;a de origen marroqu&iacute; que entra en la Uni&oacute;n Europea se beneficia de trato preferente conforme al Acuerdo de Asociaci&oacute;n Marruecos&ndash;UE.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">&iquest;Dudas antes de pedir?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si algo de esto afecta a c&oacute;mo planifica su compra, preg&uacute;ntenos antes de comprometerse y no despu&eacute;s.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A qui&eacute;n se aplica esta pol&iacute;tica Moroccan Straw Bags es un fabricante y exportador mayorista que trabaja exclusivamente con empresas.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"Entrega y entrega Devolver | Bolsos y cestas de paja hechos","_yoast_wpseo_metadesc":"Descripci\u00f3n general Nuestra pol\u00edtica de reembolsos y devoluciones tiene una duraci\u00f3n de 14 d\u00edas. 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