{"id":219,"date":"2024-07-30T11:53:12","date_gmt":"2024-07-30T11:53:12","guid":{"rendered":"https:\/\/dummy.xtemos.com\/woodmart2\/plants-gutenberg\/?page_id=219"},"modified":"2026-09-16T21:39:30","modified_gmt":"2026-09-16T21:39:30","slug":"entrega-devolucion","status":"publish","type":"page","link":"https:\/\/moroccanstrawbags.com\/es\/entrega-devolucion\/","title":{"rendered":"Pol&iacute;tica de env&iacute;o y devoluciones"},"content":{"rendered":"\n<style>\n.msb-page{--g:#FBFAF7;--pn:#F4F1E6;--ink:#24260F;--body:#4C4E33;--mut:#6E6C55;\n  --ln:#E4E0D2;--ol:#5E6821;--old:#414913;--gd:#C69529;--gds:#E3C77E;\n  background:var(--g);color:var(--body);margin:0 calc(50% - 50vw);width:100vw;overflow-x:hidden}\n.msb-page *{box-sizing:border-box}\n.msb-page .wrap{max-width:1380px;margin:0 auto;padding:0 56px}\n.msb-page .narrow{max-width:940px}\n.msb-page h1,.msb-page h2,.msb-page h3,.msb-page h4{color:var(--ink);margin:0;\n  line-height:1.16;text-wrap:balance;font-weight:400}\n.msb-page h1{font-size:clamp(30px,3.4vw,44px)}\n.msb-page h2{font-size:clamp(22px,2.3vw,30px);margin-top:38px}\n.msb-page h3{font-size:clamp(18px,1.5vw,21px);margin-top:26px}\n.msb-page h4{font-size:17px;margin-top:20px}\n.msb-page p{line-height:1.75;margin:14px 0 0;color:var(--body);font-size:16.5px}\n.msb-page ul,.msb-page ol{margin:14px 0 0;padding-left:20px;line-height:1.75;font-size:16.5px}\n.msb-page li{margin:6px 0}\n.msb-page a{color:var(--ol);text-decoration:none;border-bottom:1px solid rgba(94,104,33,.3)}\n.msb-page a:hover{border-bottom-color:var(--ol)}\n.msb-page strong{font-weight:400;color:var(--ink)}\n.msb-page .eyb{font-size:11px;letter-spacing:.22em;text-transform:uppercase;color:var(--mut)}\n.msb-page .btn-g{display:inline-block;background:var(--gd);color:var(--ink);padding:14px 30px;\n  font-size:12.5px;letter-spacing:.15em;text-transform:uppercase;border:0}\n.msb-page .btn-g:hover{background:#B4861F;color:var(--ink)}\n.msb-page .btn-o{display:inline-block;border:1px solid var(--gd);color:var(--gd);padding:13px 29px;\n  font-size:12.5px;letter-spacing:.15em;text-transform:uppercase}\n.msb-page .btn-o:hover{background:var(--gd);color:var(--ink)}\n.msb-page .lnk{font-size:13px;letter-spacing:.14em;text-transform:uppercase;color:var(--ol);\n  border-bottom:1px solid currentColor;padding-bottom:4px}\n\/* hero *\/\n.msb-page .phero{position:relative;overflow:hidden;background:var(--old)}\n.msb-page .phero img{position:absolute;top:0;right:0;bottom:0;left:0;\n  width:100%;height:100%;object-fit:cover}\n\/* Lighter than the first pass: at 86% the photograph behind it was invisible and the band\n   read as flat olive. 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The\n   stored text is already correct sentence case, so this only stops the theme rewriting it. *\/\n.msb-page .pbody h1,.msb-page .pbody h2,.msb-page .pbody h3,.msb-page .pbody h4,\n.msb-page .pbody p,.msb-page .pbody li,.msb-page .pbody span{text-transform:none!important}\n\n\/* A wd-custom-width title is sized for one English line, in px. Let it use the column. *\/\n.msb-page .pbody .wd-custom-width{--wd-width:100%!important;max-width:100%!important}\n\n\/* Long compound words in German overflow their column rather than wrapping. *\/\n.msb-page .pbody h1,.msb-page .pbody h2,.msb-page .pbody h3{overflow-wrap:break-word;hyphens:auto}\n<\/style>\n<div class=\"msb-page\">\n  <div class=\"phero\">\n    <img decoding=\"async\" src=\"https:\/\/moroccanstrawbags.com\/wp-content\/uploads\/2026\/07\/moroccan-straw-bags-baskets-wholesale-supplier-braided-coiled-Rafia-collections112.jpeg\" alt=\"Preparaci\u00f3n y embalaje de un pedido mayorista de cestas de paja\" loading=\"lazy\" loading=\"lazy\"><div class=\"veil\"><\/div>\n    <div class=\"wrap\"><div class=\"inner\">\n      <div class=\"eyb\">Env\u00edo y devoluciones<\/div>\n      <h1>Pol\u00edtica de env\u00edo y devoluciones<\/h1>\n      <p>Plazos de producci\u00f3n, expedici\u00f3n, transporte y qu\u00e9 ocurre si algo llega da\u00f1ado o no coincide con la muestra de referencia aprobada.<\/p>\n    <\/div><\/div>\n  <\/div>\n  <div class=\"pbody\"><div class=\"wrap narrow\">\n\n\n\n<h2 class=\"wp-block-heading\">A qui&eacute;n se aplica esta pol&iacute;tica<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Moroccan Straw Bags es un fabricante y exportador mayorista que trabaja exclusivamente con empresas. Todos los pedidos los realizan compradores profesionales &mdash; minoristas, marcas, grupos hoteleros y distribuidores &mdash; con una cantidad m&iacute;nima de pedido. Estas condiciones se aplican a operaciones mayoristas y no son condiciones de venta al consumidor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Antes de pedir: primero las muestras<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No pedimos a ning&uacute;n comprador que se comprometa con una producci&oacute;n a partir de una fotograf&iacute;a. Nuestro proceso comienza deliberadamente por la muestra:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Usted pide muestras de los modelos que le interesan. Su coste se descuenta de su primer pedido mayorista.<\/li>\n\n\n<li>Recibe el producto f&iacute;sico, valora el tejido, el acabado y las medidas, y nos indica qu&eacute; desea cambiar.<\/li>\n\n\n<li>Solo entonces cotizamos y programamos la producci&oacute;n.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Antes del env&iacute;o: usted ve el lote<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En cada pedido fotografiamos el lote terminado y le enviamos las im&aacute;genes para su aprobaci&oacute;n antes de que la mercanc&iacute;a salga de Marruecos. Si algo no est&aacute; bien, lo corregimos mientras las piezas siguen en nuestro taller.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Devoluciones<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>No aceptamos devoluciones en pedidos mayoristas.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No se trata de falta de compromiso con nuestro trabajo, sino de una consecuencia pr&aacute;ctica del comercio internacional. Devolver mercanc&iacute;a a Marruecos exige despacho de reimportaci&oacute;n, aranceles, documentaci&oacute;n de origen y flete; en un env&iacute;o mayorista esos costes superan con frecuencia el valor de la propia mercanc&iacute;a. Por eso invertimos ese esfuerzo al principio: muestras antes del compromiso y fotograf&iacute;as antes del env&iacute;o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Da&ntilde;o o p&eacute;rdida durante el transporte<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Todos los env&iacute;os est&aacute;n asegurados desde la recogida hasta la entrega. Si la mercanc&iacute;a sufre da&ntilde;os o se pierde en tr&aacute;nsito, gestionamos la reclamaci&oacute;n y tratamos directamente con la aseguradora &mdash; resoluci&oacute;n normalmente en 5&ndash;7 d&iacute;as h&aacute;biles, con reposici&oacute;n o reembolso completo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mercanc&iacute;a que no corresponde a la especificaci&oacute;n aprobada<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si la mercanc&iacute;a llega da&ntilde;ada o no corresponde a la especificaci&oacute;n aprobada, lo resolvemos &mdash; sin pedirle que la devuelva.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Comunique la incidencia en un plazo de <strong>14 d&iacute;as desde la entrega<\/strong>, con fotograf&iacute;as de los art&iacute;culos y del embalaje exterior.<\/li>\n\n\n<li>Evaluamos la reclamaci&oacute;n frente a su muestra aprobada y las fotograf&iacute;as previas al env&iacute;o.<\/li>\n\n\n<li>Si procede, emitimos una <strong>reposici&oacute;n en su siguiente env&iacute;o o un abono en cuenta<\/strong>. Los art&iacute;culos afectados se quedan con usted.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Conserve el embalaje exterior hasta haber inspeccionado el env&iacute;o: las reclamaciones al transportista dependen de ello.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cancelaci&oacute;n de pedidos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Un pedido puede cancelarse en los <strong>7 d&iacute;as siguientes a su validaci&oacute;n<\/strong>, siempre que a&uacute;n no hayamos comprado las materias primas ni iniciado la producci&oacute;n. El reembolso se emite descontando los gastos de transferencia bancaria. Una vez comprometidas las materias o iniciado el tejido, el dep&oacute;sito cubre el trabajo ya realizado y no es reembolsable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">M&eacute;todos de env&iacute;o<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>DHL Express<\/strong> &mdash; normalmente de 3 a 5 d&iacute;as laborables. Ideal para muestras y reposiciones urgentes. Se factura por peso volum&eacute;trico.<\/li>\n\n\n<li><strong>Transporte mar&iacute;timo (grupaje o contenedor completo)<\/strong> &mdash; varias semanas, con un coste unitario mucho menor. Recomendado a partir de unas 500 unidades y para toda la iluminaci&oacute;n.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Plazos de producci&oacute;n<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Art&iacute;culos en stock<\/strong> &mdash; unas dos semanas hasta el env&iacute;o.<\/li>\n\n\n<li><strong>Medidas, acabados o marca propia<\/strong> &mdash; de cuatro a ocho semanas seg&uacute;n cantidad y temporada.<\/li>\n\n\n<li><strong>Proyectos grandes o por fases<\/strong> &mdash; planificados seg&uacute;n su calendario tras el dep&oacute;sito.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Aranceles, impuestos y documentaci&oacute;n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los aranceles e impuestos en destino corren a cargo del comprador salvo acuerdo escrito en contrario. Cada env&iacute;o incluye la documentaci&oacute;n de exportaci&oacute;n completa, con certificaci&oacute;n de origen marroqu&iacute; &mdash; la mercanc&iacute;a de origen marroqu&iacute; que entra en la Uni&oacute;n Europea se beneficia de trato preferente conforme al Acuerdo de Asociaci&oacute;n Marruecos&ndash;UE.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">&iquest;Dudas antes de pedir?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si algo de esto afecta a c&oacute;mo planifica su compra, preg&uacute;ntenos antes de comprometerse y no despu&eacute;s.<\/p>\n\n\n\n  <\/div><\/div>\n\n  <div class=\"pcta\"><div class=\"wrap\">\n    <h2>\u00bfAlg\u00fan problema con un pedido?<\/h2>\n    <p style=\"max-width:680px\">Ind\u00edquenos el n\u00famero de pedido y env\u00ede fotograf\u00edas. Las reclamaciones se resuelven contra la muestra aprobada y el albar\u00e1n de embalaje.<\/p>\n    <div class=\"row\">\n      <a class=\"btn-g\" href=\"\/es\/contactanos\/\">Pedir presupuesto<\/a>\n      <a class=\"btn-o\" href=\"\/es\/tienda-mayorista\/\">Ver la tienda<\/a>\n    <\/div>\n    <div class=\"related\"><span class=\"eyb\">Seguir leyendo<\/span><a href=\"\/es\/envio\/\">Env\u00edo<\/a><a href=\"\/es\/terminos-condiciones\/\">T\u00e9rminos y condiciones<\/a><a href=\"\/es\/contactanos\/\">Cont\u00e1ctanos<\/a><\/div>\n  <\/div><\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Env\u00edo y devoluciones Pol\u00edtica de env\u00edo y devoluciones Plazos de producci\u00f3n, expedici\u00f3n, transporte y qu\u00e9 ocurre si algo llega da\u00f1ado<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"Env\u00edos y devoluciones | Moroccan Straw Bags","_yoast_wpseo_metadesc":"Descripci\u00f3n general Nuestra pol\u00edtica de reembolsos y devoluciones tiene una duraci\u00f3n de 14 d\u00edas. Si han pasado 14 d\u00edas desde su compra, no podemos","_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_meta-robots-adv":"","_yoast_wpseo_canonical":"","footnotes":""},"class_list":["post-219","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Env\u00edos y devoluciones | Moroccan Straw Bags<\/title>\n<meta name=\"description\" content=\"Descripci\u00f3n general Nuestra pol\u00edtica de reembolsos y devoluciones tiene una duraci\u00f3n de 14 d\u00edas. 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