{"id":219,"date":"2024-07-30T11:53:12","date_gmt":"2024-07-30T11:53:12","guid":{"rendered":"https:\/\/dummy.xtemos.com\/woodmart2\/plants-gutenberg\/?page_id=219"},"modified":"2026-08-19T06:11:24","modified_gmt":"2026-08-19T06:11:24","slug":"livraison-retour","status":"publish","type":"page","link":"https:\/\/moroccanstrawbags.com\/fr\/livraison-retour\/","title":{"rendered":"Politique d&rsquo;exp&eacute;dition et de retour"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">&Agrave; qui s&rsquo;applique cette politique<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Moroccan Straw Bags est un fabricant et exportateur en gros, destin&eacute; aux professionnels. Toutes les commandes sont pass&eacute;es par des acheteurs professionnels &mdash; d&eacute;taillants, marques, groupes h&ocirc;teliers et distributeurs &mdash; avec une quantit&eacute; minimale de commande. Ces conditions s&rsquo;appliquent aux transactions de gros et ne constituent pas des conditions de vente au consommateur.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Avant de commander : les &eacute;chantillons d&rsquo;abord<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nous ne demandons &agrave; aucun acheteur de s&rsquo;engager sur une production &agrave; partir d&rsquo;une simple photographie. Notre processus commence d&eacute;lib&eacute;r&eacute;ment par l&rsquo;&eacute;chantillon :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Vous commandez des &eacute;chantillons des mod&egrave;les envisag&eacute;s. Leur co&ucirc;t est d&eacute;duit de votre premi&egrave;re commande de gros.<\/li>\n\n\n<li>Vous recevez le produit, &eacute;valuez le tissage, la finition et les dimensions, et nous indiquez ce qui doit &ecirc;tre modifi&eacute;.<\/li>\n\n\n<li>Ce n&rsquo;est qu&rsquo;ensuite que nous &eacute;tablissons le devis et planifions la production.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Avant l&rsquo;exp&eacute;dition : vous voyez le lot<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour chaque commande, nous photographions le lot termin&eacute; et vous transmettons les images pour validation avant que la marchandise ne quitte le Maroc. Si quelque chose ne convient pas, nous le corrigeons pendant que les pi&egrave;ces sont encore dans notre atelier.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Retours<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nous n&rsquo;acceptons pas les retours sur les commandes de gros.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il ne s&rsquo;agit pas d&rsquo;un refus d&rsquo;assumer notre travail, mais d&rsquo;une cons&eacute;quence pratique du commerce international. Renvoyer des marchandises au Maroc suppose un d&eacute;douanement &agrave; l&rsquo;importation, des droits, des documents d&rsquo;origine et du fret : sur une exp&eacute;dition de gros, ces co&ucirc;ts d&eacute;passent r&eacute;guli&egrave;rement la valeur des marchandises. Nous investissons donc cet effort en amont : &eacute;chantillons avant engagement, photographies avant exp&eacute;dition.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Dommage ou perte pendant le transport<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Chaque exp&eacute;dition est assur&eacute;e de l&rsquo;enl&egrave;vement &agrave; la livraison. En cas de dommage ou de perte en transit, nous prenons en charge le dossier et traitons directement avec l&rsquo;assureur &mdash; r&eacute;solution g&eacute;n&eacute;ralement sous 5 &agrave; 7 jours ouvr&eacute;s, avec remplacement ou remboursement int&eacute;gral.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Marchandises non conformes &agrave; la sp&eacute;cification approuv&eacute;e<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si la marchandise arrive endommag&eacute;e, ou ne correspond pas &agrave; la sp&eacute;cification que vous avez approuv&eacute;e, nous intervenons &mdash; sans vous demander de la renvoyer.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Signalez le probl&egrave;me dans les <strong>14 jours suivant la livraison<\/strong>, avec des photographies des articles et de l&#8217;emballage ext&eacute;rieur.<\/li>\n\n\n<li>Nous examinons la r&eacute;clamation au regard de votre &eacute;chantillon approuv&eacute; et des photographies pr&eacute;-exp&eacute;dition.<\/li>\n\n\n<li>Si elle est fond&eacute;e, nous proc&eacute;dons &agrave; un <strong>remplacement lors de votre prochaine exp&eacute;dition ou &agrave; un avoir<\/strong>. Les articles concern&eacute;s restent chez vous.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Conservez l&#8217;emballage ext&eacute;rieur jusqu&rsquo;&agrave; inspection compl&egrave;te : les recours contre le transporteur en d&eacute;pendent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Annulation de commande<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une commande peut &ecirc;tre annul&eacute;e dans les <strong>7 jours suivant sa validation<\/strong>, sous r&eacute;serve que nous n&rsquo;ayons pas encore achet&eacute; les mati&egrave;res premi&egrave;res ni d&eacute;marr&eacute; la production. Le remboursement est effectu&eacute; hors frais de transfert bancaire. Une fois les mati&egrave;res engag&eacute;es ou le tissage commenc&eacute;, l&rsquo;acompte couvre le travail d&eacute;j&agrave; r&eacute;alis&eacute; et n&rsquo;est pas remboursable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Modes d&rsquo;exp&eacute;dition<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>DHL Express<\/strong> &mdash; g&eacute;n&eacute;ralement 3 &agrave; 5 jours ouvr&eacute;s. Id&eacute;al pour les &eacute;chantillons et les r&eacute;assorts urgents. Factur&eacute; au poids volum&eacute;trique.<\/li>\n\n\n<li><strong>Fret maritime (groupage ou conteneur complet)<\/strong> &mdash; plusieurs semaines, co&ucirc;t unitaire nettement inf&eacute;rieur. Recommand&eacute; au-del&agrave; d&rsquo;environ 500 pi&egrave;ces et pour tout luminaire.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">D&eacute;lais de production<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Articles en stock<\/strong> &mdash; environ deux semaines avant exp&eacute;dition.<\/li>\n\n\n<li><strong>Tailles, finitions ou marque personnalis&eacute;es<\/strong> &mdash; quatre &agrave; huit semaines selon la quantit&eacute; et la saison.<\/li>\n\n\n<li><strong>Projets importants ou &eacute;chelonn&eacute;s<\/strong> &mdash; planifi&eacute;s selon votre calendrier apr&egrave;s versement de l&rsquo;acompte.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Droits, taxes et documents<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les droits et taxes &agrave; destination sont &agrave; la charge de l&rsquo;acheteur, sauf accord &eacute;crit contraire. Chaque exp&eacute;dition est accompagn&eacute;e des documents d&rsquo;exportation complets, dont le certificat d&rsquo;origine marocaine &mdash; les marchandises d&rsquo;origine marocaine entrant dans l&rsquo;Union europ&eacute;enne b&eacute;n&eacute;ficient d&rsquo;un traitement pr&eacute;f&eacute;rentiel au titre de l&rsquo;accord d&rsquo;association Maroc&ndash;UE.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Des questions avant de commander ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si l&rsquo;un de ces points influence votre projet d&rsquo;achat, posez la question avant de vous engager plut&ocirc;t qu&rsquo;apr&egrave;s.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&Agrave; qui s&rsquo;applique cette politique Moroccan Straw Bags est un fabricant et exportateur en gros, destin&eacute; aux professionnels. Toutes les<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"Livraison et livraison Retour | Sacs et paniers en paille","_yoast_wpseo_metadesc":"Aper\u00e7u Notre politique de remboursement et de retour dure 14 jours. 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